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Foundation Assessment of the Influence of IT Management Practices on Customer Relationship Management (CRM) in a Large Australian Federal Government Agency
Foundation Assessment IT Management Practices Customer Relationship Management (CRM) Large Australian Federal Government Agency
2009/12/8
The research presented in this paper was motivated by the thrust in Australia to move to whole of e-government. The aim was to determine the level of readiness towards the implementation of customer...
Modelling the interactions among factors that influence successful computerisation of small business
interactions factors computerisation of small business
2009/12/8
Small businesses face many problems if they are to survive the first five years of operation. The increasing complexity of information needed to run a business in the 21st Century has added another ob...
The Use of Influence Diagrams in the Design of Spreadsheet Models: an experimental study
Influence Diagrams Spreadsheet Models experimental study
2009/12/7
The spreadsheet is one of the most commonly used personal computer applications. Many studies have shown that a very high percentage of spreadsheet models contain serious errors. The use of influence ...